Information

How Will My Artwork Be Shipped?

For details on how your artwork will ship, Each item ships individually directly from the artist, so it will vary depending upon how the artist plans to ship it. Look for these 3 categories:


Ships in a cardboard box


This item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to a very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from the artist’s studio to your home.


Ships in a crate


This item will ship in a wooden crate. Large artworks are shipped in a very sturdy crate that is built for shipping art all around the world. The crate will contain packaging materials that meet a strict guidelines to keep it firmly in place during its journey, and will be tightly sealed together. 

Ships in a tube

This item will arrive rolled in a dent-resistant tube.This method is especially safe for oversized works. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.

 

How to Return an Original, Undamaged Work!

Step 1 – Within seven (7) days of your merchandise delivery date, please email info@sophiaoshodinart.com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please email info@sophiaoshodinart.com for instructions on how to safely package artwork for shipment.


Step 3 – Email info@sophiaoshodinart.com to complete the return process.

Once the piece safely reaches the artist, Sophia Oshodin Art will process your return and the amount owed will be refunded to your original source of payment (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.


  • Additional shipping fees may apply for international returns. 


What to Do If the Artwork Arrives Damaged!

Step 1 – Within seven (7) days of your merchandise delivery date, please email info@sophiaoshodinart.com to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to info@sophiaoshodinart.com

Step 4 - A Sophia Oshodin Art support representative will contact you to discuss next steps.